COZY ATTIRE 3 IN 1 POSTPARTUM BELLY SUPPORT RECOVERY BELLY/WAIST/PELVIS BELT

Dear Cozy Attire Management,

I hope this message finds you well.

I am writing to submit a formal complaint regarding my recent order from your store. I ordered a postpartum body shaper in a specific size, but I received a completely wrong size — a mistake clearly made on your part, not mine.

When I contacted your customer service on "Whatsapp", instead of receiving proper help, I was treated disrespectfully and unprofessionally. The representative I spoke with mocked me simply because I do not understand Urdu. Such behavior is discriminatory, unacceptable, and far below the standards expected from a company that claims to value its customers.

To make things worse, I was told that I must pay for both the return and reshipping costs, even though the mistake was made by your company. This is unfair and unethical, and it contradicts basic customer service principles.

Additionally, your shipping and return policy does not clearly state how company errors are handled, which creates confusion and frustration for customers.

I respectfully request that you resolve this issue immediately by:

1. Taking full responsibility for the wrong size sent.
2. Covering all shipping costs (for both return and replacement).
3. Providing a formal apology for the unprofessional behavior of your customer service representative.

I have all the proof of my original order and the incorrect item I received, and I can provide them upon request.

Please treat this complaint with the seriousness it deserves and respond promptly to resolve the matter.

Thank you for your attention.